This is a list of some of our most frequently asked questions but don't let this be your only reference, if you don't see your question answered in this list feel free to ask us your question via online chat, our Facebook, Twitter, & Google+ page, send us an email, or give us a call.
Q. How do I request service?
A. All services can be requested by appointment. Arrangements can be set up by clicking the orange quote button located at the top of every page on our website, via online chat, our facebook, twitter, & google+ pages, email, or by giving us a call.
Q. I don't live in Chicago or close enough to have an in person appointment, how can I get my hardware to you?
A. If you are unable to have an in person appointment, you can make arrangements with us online, our social network pages, email, or by phone and have your hardware shipped to our pickup center. We will notify you via email, text, or both when we receive your equipment.
Q. Do you provide services on both Mac & PC's?
A. Yes we do!
Q. What if I have more than one hard drive that needs data recovery, will it be a separate $150 charge for each drive?
A. If data recovery is successful on both hard drives we will give you 30% off on the second drive. So $150 for the first drive and $105 for the second. If data recovery is only successful on one hard drive, the price will be $150 for that drive.
Q. I have a computer and have no clue how to get the hard drive out of it, is that something you can do for me?
A. Yes we can! Computers that require the hard drive to be removed from the system can be done so for a fee of $60 if it is a laptop made within the last 5-7 years. For laptops older than 7 years the fee is $90. Desktop HD removals except Mac Mini's and Mac Pro's are $90. Mac Pro & Mac Mini HD removals are $60. Depending on your location, HD removals can be done at your residence or place of business as well.
Q. I have a tower PC or Mac Pro Desktop, can I ship this to your pickup center?
A. Unfortunately we do not accept tower PC's or Mac Pro desktops at the pickup center. The hard drives have to be removed and either dropped off at a consultation appointment or can be shipped to our pickup center.
Q. I live outside of the US, can I send my hard drive or computer to your pickup center and if so, are there any deals on service due to high shipping costs?
A. We understand that it can be very expensive to ship your hardware to us and we appreciate your business, in return we offer a 15% off discount on any service (excluding tune up service) for our international and out of state customers! *For the student portal the 15% off discount applies to data recovery services ONLY.
Q. Is it ok to bring my hardware such as hard drives or computer with me to the consultation?
A. You most definitely can, in fact we welcome it. This will save you from having to make that extra trip, and having your equipment with you also allows for a more thorough consultation. The only exception are customers who have desktops which include iMacs, Mac Mini's, Mac Pro's, and PC Towers.
For iMacs & Mac Mini's the computer either needs to be shipped or the hard drive removed prior to bringing the hard drive to the consultation. For Mac Pro's & PC Towers, the hard drive has to be removed prior, those machines cannot be shipped to the pickup center. Of course, if the consultation is occurring at your location and you have a desktop or laptop we can remove the hard drive onsite for you.
Q. How long will the Data Recovery Process take?
A. We give our customers a turn around time of at least 5-7 days to complete the data recovery process, plus an additional 2-3 days if you have shipped your hard drive to us. (if shipped within the US) A local customer can expect their hard drive back in about 5-7 days.
Q. Where do consultations normally take place?
A. Consultations can take place in person in a cafe like Starbucks for example, your place of residence or your business, they can take place online via our online chat, through our social network pages on Twitter, Facebook, & Google+ or over the phone. Time slots vary depending on time of day and have to be arranged in advance.
Q. I have an issue with the work that was done for me, who do I contact to resolve my issue?
A. It is our number one priority to make sure all of our customers are 100% satisfied but we know things do happen, so if you have any issues at all with your service or experience with us. Contact us directly at 773-609-2485, you also have the option to send us an email, chat with us online, or reach us through our social network pages.
Q. I think you guys are awesome! How can I share my success story or great experience?
A. You are more than welcome to give us a review on our thumbtack profile or feel free to give us a shout out on Yelp, Facebook, Twitter, or Instagram and tell us how great we are and how we helped you out. Don't forget to spread the word to your friends too we most surely welcome that!